“DELIVER RESULTS THE FIRST TIME”
Presented by Sam Lightfoot, Jr. of Lightfoot Management, Inc.
Increase member/client satisfaction - improve team efficiency - Boost member/client engagement
Professional leadership trainer and authorized Crestcom licensee, Sam Lightfoot, Jr., will present a technique used by leaders and salesmen called AFTERS from his communications module – “Deliver Results the First Time". This interactive session includes 45 minutes of discussion, group and individual exercises, and closes with each participant filling out their own Personal Action Plan on how to implement the idea.
AFTERS is a technique to better task and understand assignments to ensure both the initiator and receiver of the task completely understands the results they are looking for. It can also be used in membership relations, recruitment and sales to ensure you are giving the members/clients what they really need and not just what they say they want. This session will help you and your team take results to the next level!
The ABB sessions are hosted by Marking General Inc. located at 625 North Washington St Suite 450 Alexandria, VA 22314. Free parking is available on street and on site. Networking begins at 11:30 am with the presentation from 12:00 pm - 1:30 pm. Bring your lunch and tons of business cards!
The Alexandria Brown Bag is FREE to everyone and ASAE Members earn CEU credits for attending!
ASAE: The Center for Association Leadership
1575 I St. NW, Washington, DC 20005 p. 888.950.2723 p. 202.371.0940 f. 202.371.8315
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