[DC Idea Swap] On Point with Membership Onboarding

When:  Jun 26, 2019 from 12:00 PM to 1:00 PM (ET)
About the Session

According to many marketing firms, including Invesp, it can cost as much as five times more to attract a new association member than to keep an existing one. Chances are good that your members join your organization for only one of the value pieces your organization offers--and they may come to value that one offering. But if you can't show the value proposition of your other dynamic and amazing membership offerings during that first year, you may be at a risk of losing that member.

So how do you build loyalty and demonstrate enough value-add to retain existing association members? One way is to draw them in immediately by offering a solid onboarding program showcasing all the amazing benefits that your organization offers. 

At the June DC Swap, Dan Ratner, membership strategist at The Next Steps, LLC will discuss the steps to create, implement, evaluate and refine your onboarding program to build affinity with your members and, maybe even hike up your association's member retention rate.

About the Speaker
As a membership and business development consultant for The Next Steps, LLC, Dan has more than 20 years as a membership professional serving with organizations from 1,200 to 175,000 members, and budgets up to $60 million. He pioneered the use of social media and online meeting platforms for membership development, developed a framework for membership growth that focuses on the needs of members, and developed an educational series specifically for association membership professionals. He is founder of TheBusinessofMembership.com – a best practice website for membership professionals.

DC Idea Swap is a CAE Approved Provider. This program meets the requirements for fulfilling the professional development requirements to earn or maintain the Certified Association Executive credential. Every program that we offer which qualifies for CAE credit will clearly identify the number of CAE credits granted for full participation, and we will maintain records of your participation in accord with CAE policies. For more information about the CAE credential or Approved Provider program, please visit www.asaecenter.org/cae.

As a CAE Approved Provider educational program related to the CAE exam content outline, this program may be applied for 1 credit towards your CAE application or renewal professional development requirements.

Note: Applicants may use any program that meets eligibility requirements in the specific time frame towards the exam application or renewal. There are no specific individual courses required as part of the applications – selection of eligible education is up to the
applicant based on his/her needs.

One More Thing

Feel free to bring your lunch and beverage to the event.

Note that there is limited space for this event. Registration will close once capacity is reached.  If you RSVP yes, and cannot attend, please contact us so that we can make another seat available.


2025 M Street, NW
Washington, DC 20036
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Adam Hostetter
(844) 434-3873