Onboarding to Activation: Hook New Members Early, Reel Them in for a Lifetime

When:  Apr 29, 2021 from 01:00 PM to 02:00 PM (ET)

In this panel discussion-style webinar, a group of membership professionals from both trade organizations and professional societies, will discuss what has worked, what hasn’t worked, tactics to finding the hook to get new members engaged, how the onboarding to activation cycle has changed since COVID-19 and what the cycle might look like post-pandemic.  

Onboarding new members is a vital part of the membership lifecycle. It sets the tone for member engagement, member retention and ultimately for member recruitment as word-of-mouth recruiting can be very rewarding. But what works? Tactics vary from new member welcome email campaigns to site visits and in many cases, budget and resources drive your onboarding capabilities and tactics.

Webinar Objectives:

  1. Understand the similarities and differences in membership onboarding tactics between trade organizations and professional societies
  2. Learn to identify the how and what that get new members engaged
  3. Recognize how onboarding has changed since COVID-19 and what it might look like post-pandemic

Registration will close on Wednesday April 28th at 12pm ET


Lia Zegeye, M.S.
Senior Director of Membership
American Bus Association
Vice Chair of the Membership Professional Advisory Council

John D. Lingerfelt
Senior Manager, Membership
American Association for the Study of Liver Diseases (AASLD)

Steven B. Shivak, MS., CAE

Executive Director
International Society of Explosives Engineer

Melissa Walling
Director, Member Relations & Services
ALA Membership

Darryl Walter

Director of Membership
Solid Waste Association of North America (SWANA)



Dial-in Instructions:
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Khia Azeez
(202) 626-2884