Hi all,
I'm curious how other credentialing agencies handle application refunds and would appreciate learning about your policies and practices.
If an applicant applies through the wrong eligibility pathway but is otherwise eligible for an alternative pathway, do you:
- refund the application fee automatically?
- transfer the application fee to the alternative / correct pathway?
- wait for the applicant to request the refund? If so, do you set a time limit on the refund eligibility?
- deny the refund?
Similarly, if an applicant submits an application but is deemed ineligible for the credential, do you:
- refund the application fee automatically, only upon request within a timeframe, or not at all?
Thanks in advance!
Serena
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Serena Sowin
Director Professional Standards
National Association of School Psychologists
Bethesda MD
(301) 657-0270
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