How to Move from Customer Service to Concierge Service

When:  Sep 6, 2019 from 11:00 AM to 12:00 PM (ET)

A case study of how a shift to centralize service for members and customers transformed one organization’s membership program and culture.

It started with board members asking to have a small Help button put in the bottom corner of their home page. After taking a deeper look at the need behind the request, a proposal to heighten customer service was submitted and approved. Implementation had some road blocks and delays but eventually it became a reality. The impact of the new offering was significant and the organization’s board decided to take it to the next level and reimagine their membership model as a result. In this Meminar™, you’ll learn more about this organization’s transformation and what it took to complete the journey from a disaggregated and ineffective customer service effort to a membership model with anticipatory service at its core.

CAE_approved_web_icon.png The Next Steps, LLC is a CAE Approved Provider. 

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