Where is customer care in 2024?
Gen Z consumers are picking up the phone, boomers are using digital chat, and AI technologies are reshaping the contact center. For customer care leaders, 2024 could be a transformative year.
Where is customer care in 2024?
| McKinsey & Company |
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| Where is customer care in 2024? |
| Customer care organizations need to shift their approach to better serve the people who contact them. And the contact channels they prefer might be surprising. |
| View this on McKinsey & Company > |
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Don Dea FASAE
Board Chair
Guide Dog Foundation for the Blind, Inc and America's Vet Dogs
Santa Monica CA
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