Greetings, all -
I'll be collaborating with a new staff team at the ABA, one that is for shared staffing. Think AMC model - so all the Sections and Divisions at the ABA that don't have need, for example, for a full-time meeting registrar, can tap into the shared service meeting registrar for a period of time during the year. It's innovative for us and we're excited to dive into this model.
I'd like to document service standards and a workflow, so here's my ask:
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Do you have documented Service Standards? (e.g. Emails/phone calls responded to that business day or within 24 hours, etc.)
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Do you have documented Workflow? (e.g. Does your IT Help Desk (or other department) use a ticketing process to respond to requests? Any documentation around that?)
If so - are you willing to share them as examples?
Thanks for the consideration.
My best -
Betsi
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Betsi Roach, MIM, CAE
American Bar Association | Executive Director | Section of Taxation
Washington, DC
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